Services ยท Retention
Email & SMS Marketing for Ecommerce Brands
Retention systems that grow repeat purchase rate, customer lifetime value, and owned-audience revenue.
Book a Strategy CallThe problem
The cheapest revenue is the revenue you already earned.
When CAC climbs, most brands look for cheaper clicks. The stronger move is usually making each customer worth more. A thin-margin first purchase becomes a profitable relationship on the second and third order.
That only happens if the flows exist: welcome, abandoned cart, post-purchase, winback. Most brands have half of them, sending half as often as they should.
What's included
What our email and SMS program includes.
- Klaviyo flow buildout and optimization
- Welcome, cart, browse, post-purchase, and winback flows
- Campaign calendar and sends
- List growth and capture strategy
- Segmentation that protects deliverability
- SMS strategy and compliance
- Subject line and offer testing
- Revenue and LTV reporting
Measured at the profit line
Judged on repeat purchases and the margin your list adds, with no acquisition cost attached. Reported weekly in the Profit Tracker.
Proof
Results at the profit line.
Kutzall's $143K Black Friday weekend ran on a list primed for weeks with a sale-focused opt-in. Read the Kutzall case study
Have a question?
FAQs
Do you work in Klaviyo?
Yes. Klaviyo is our primary platform, and we also work with comparable platforms brands already use.
How much revenue should email and SMS drive?
Healthy ecommerce brands commonly see a meaningful share of total revenue from owned channels. We start with flows because they compound, then layer campaigns. We never promise specific numbers.
What does email and SMS management cost?
We work on a flat base rate sized to your current sales baseline, plus a percentage of the new sales we help generate above it, often around 5% of the increase. The first call sets the number.
Can you fix our deliverability?
Yes. List hygiene, segmentation, and sending behavior drive inbox placement, and we fix those before we ever raise volume.
Get started
How much is your list leaving on the table?
Let us know who you are and we'll be in touch right away.
Book a Strategy CallMust be doing $500K+/year or be funded.