Services · Retention
Email & SMS Marketing for Ecommerce Brands
Retention systems that grow repeat purchase rate, customer lifetime value, and owned-audience revenue.
You already paid to acquire every person on your list. Email and SMS are how that investment keeps paying you back.
The Problem
The Cheapest Revenue Is the Revenue You Already Earned
When CAC climbs, most brands look for cheaper clicks. The stronger move is usually making each customer worth more.
A first purchase with thin margin becomes a profitable relationship on the second and third order. But that only happens if the flows exist: welcome, abandoned cart, post-purchase, winback. Most brands have half of them, sending half as often as they should.
Retention revenue has no acquisition cost attached. That is why it is often the fastest path to healthier contribution margin.
What You Get
What Our Email & SMS Program Includes
Email and SMS multiply everything upstream. The list grows from your Shopify site and paid traffic, and the offers we prove out in CRO carry straight into campaigns.
Flows come first because they compound. Once the automated foundation is earning, campaigns add the upside.
Included:
- Klaviyo flow buildout and optimization
- Welcome, cart, browse, post-purchase, and winback flows
- Campaign calendar and sends
- List growth and capture strategy
- Segmentation that protects deliverability
- SMS strategy and compliance
- Subject line and offer testing
- Revenue and LTV reporting
Kutzall BFCM weekend revenue
Tossits: from losing money to profitable in 12 months
Results like these come from treating email and SMS as one part of the full growth system. See how all of our services fit together.
Answers
Frequently Asked Questions
Do you work in Klaviyo?
Yes. Klaviyo is our primary platform, and we also work with comparable platforms brands already use.
How much revenue should email and SMS drive?
Healthy ecommerce brands commonly see a meaningful share of total revenue from owned channels. We start with flows because they compound, then layer campaigns. We never promise specific numbers.
What does email and SMS management cost?
We primarily work on performance-based partnerships where our incentives are aligned with the growth of your business, often around 5% of net sales. Book a consultation to learn more.
Can you fix our deliverability?
Yes. List hygiene, segmentation, and sending behavior drive inbox placement, and we fix those before we ever raise volume.
Related Services
How Much Is Your List Leaving on the Table?
Book a discovery call and we'll audit your flows, campaigns, and list growth, then show you the gaps we would close first.